Hotel Engine Values: Customer Comes First, All Else Follows


Here at Hotel Engine, we believe in implementing our seven values into each and every day, encounter, and conversation with our members and team.

Every day, we work to drive our culture and our technology to keep team members engaged and customers happy. We’ve dedicated ourselves to improving the lives of business travelers, and we want to highlight the values that motivate us. Every month, we’ll be doing a video with one of our amazing team members to showcase what value means the most to them.

Our team has seven values that we live by every day. We asked Michael Neal, Member Experience Supervisor at Hotel Engine, what value speaks most to him. Here’s what he had to say:

“Customer comes first, all else follows”

“Hi, I’m Mike Neal. I head Membership Experience here at Hotel Engine. When looking for a company to be a part of, I wanted to make sure there was a values system that I believed in.

Here at Hotel Engine, the value that I find the most dear to me is ‘customer comes first, all else follows.’ With value comes respect, honor, and prestige.

Here at Hotel Engine, we go above and beyond for our customers, our clients, and our affiliate partners. What that means to us is going the extra mile to create an extraordinary experience.”

Click here to learn more about how Hotel Engine can make booking and managing business travel lodging simpler.

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