The Solution
Since implementing Hotel Engine in 2020, National Assemblers’ team is saving significant time on booking and managing large hotel reservations. In addition to using Hotel Engine’s intuitive platform for booking smaller stays, Nancy and her colleagues can hand off large reservations to the Hotel Engine Groups team to source hotels and manage bookings on their behalf.
“Having Hotel Engine helps a lot,” Nancy said. “We really try not to do direct bookings because it’s a lot more work for us. It’s a difference of several days’ worth of work.”
When a new project kicks off, Nancy starts by looking up local hotel options on Hotel Engine to get a sense of what’s available. Then, she submits a form on the Hotel Engine platform with some information about the team’s needs. The Groups team gets to work on sourcing properties that meet the criteria — including good reviews, a convenient location to the job site, free parking and in-room food preparation amenities — then provides Nancy with a vetted list of hotel options.
Once Nancy selects a property to move forward with, she provides the team with a roster of travelers, and it’s off her plate. The Groups team books the rooms and forwards the reservation details. If workers need to leave a job early or move around, the team helps with that too. And best of all for Nancy, they remain on call for any issues that may arise, at any time — even 2am.
Having round-the-clock support is a huge help for Nancy. “I just called in about a week ago with an issue,” she said. “I talked to someone who was super awesome. Great service, he fixed it for me and we were all good… When I heard that the customer service was going to be available 24/7, it just made my day.”
In addition to saving Nancy stress and sleepless nights, Hotel Engine is also saving the company money. On top of great rates, Hotel Engine is able to provide refunds on unused rooms, even when the hotel won’t. National Assemblers is also collecting Hotel Engine Rewards on their bookings, which can be redeemed toward free stays.
Above all, Nancy is impressed with the relationships she’s built with the Hotel Engine team and their willingness to continually find better, more efficient ways of working together — like integrating an Airtable application that automatically generates emails to the Hotel Engine team when team rosters need to change.
“I feel like Hotel Engine, from the time I started working with them to now, has improved drastically,” said Nancy. “With everything that we’ve put into place and that [Hotel Engine] put into place, it’s made it easier on all parties.”
