Hotel Engine Terms & Conditions
Effective date: April 5th, 2016
I certify that I am a corporate traveler, and that I am authorized to book hotels through the invite link or company code that was provided to me at the time of sign up.
HotelEngine, LLC’s "HotelEngine" website, www.hotelengine.com (the “Site”), provides an efficient, competitive means of booking hotels and other accommodations with third-party accommodations providers.
Use of the Site is governed by all applicable laws and regulations and by this Agreement. This Agreement forms a legally binding agreement. Any breach of any of the terms contained in this Agreement may result, without notice or delay, in temporary suspension of a Member, User or Administrator, temporary or indefinite suspension of a Member’s, User’s or Administrator’s account privileges, termination of a Member’s Member Account, denial of access to the Site by Member or any of Member's Administrators or Users, technical and legal actions to keep a Member and its Users and Administrators off the Site, refusal to provide services to a Member and its Users and Administrators, and may result in severe civil and criminal penalties. IF YOU DO NOT AGREE TO THIS AGREEMENT, PLEASE EXIT AND DO NOT USE THE SITE.
Unless a section of this Agreement specifies otherwise, all terms of this Agreement apply to all Members, Administrators, and Users of the Site. ACCESS TO THE SITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, OR SERVICES PROVIDED THROUGH THE SITE (OR PORTIONS THEREOF), ARE NOT INTENDED, AND ARE PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.
II. Agreement Regarding Other Policies Referenced Herein
By agreeing to this Agreement, you also agree to and must abide by all of HotelEngine’s policies as stated in this Agreement and in the policy documents listed below (if applicable to your activities on or use of the Site), which are all incorporated herein by reference.
III. Changes to this Agreement and Policies
HotelEngine reserves the right to make any changes, at any time, to this Agreement and all policies referenced herein. In addition, some services offered through the Site may be subject to additional terms and conditions promulgated by HotelEngine from time to time. The changes and additional terms and conditions are incorporated into this Agreement by this reference, and, unless otherwise provided herein or in the applicable policy, they will be effective as of the date we post the revised version on the Site.
"Administrator" means the User who is the travel program manager for a Member, who has the ability to add new Users, assign Users direct bill privileges, set up departments, supply a Corporate Travel Policy, view invoices, and review travel report data.
"Check-In Date" means the day on which a User checks-in at a Hotel for a Confirmed Booking.
"Check-Out Date" means the day on which a User checks-out at a Hotel for a Confirmed Booking.
"Confirmed Booking" means a Hotel booking completed via the Site.
"Corporate Travel Policies" means any policies or limitations (such as maximum spending amounts or maximum lengths of Confirmed Bookings or maximum number of Confirmed Bookings) provided by Member as limitations on Users' ability to complete Confirmed Bookings. Any User questions regarding any Corporate Travel Policies must be directed to member by User.
"Direct Bill" means the ability for Users to book accommodations on Member's corporate account without the use of payment (credit card) at the time of reserving the Hotel. All Direct Bill Users' accommodations, nightly rates, booking fees and taxes (i.e., Total Cost of Booking) will automatically be billed to the Member's corporate account.
"Hotel" means any type of accommodation available to be booked via the Site.
"Member" means any person or entity which has created a Member Account in accordance with this Agreement.
"Member Account" means an account created by HotelEngine for a Member upon Member’s acceptance of membership terms and conditions, which Member Account can be accessed by Member, Administrator, or any User granted access thereto by Administrator, using a membership username and password in accordance with this Agreement.
“Supplier” means any hotel supplier or other entity that owns and supplies Hotel to a Member, User or Administrator.
"Total Cost of Booking" includes the total Hotel reservation price, which includes the Hotel rate displayed on the Site, plus tax recovery charges (e.g., sales and use, occupancy, room tax, excise tax, value added and other similar taxes), service and administrative fees, and where applicable, taxes on HotelEngine’s services.
"User" means any person granted access to the Member Account by Member or Administrator.
V. Member Requirements
To take advantage of HotelEngine’s services provided on the Site, you must sign up to HotelEngine with your email address. By signing up to Hotel Engine and creating your Member Account you agree to be bound by this Agreement. All Administrators and Users who are granted access to the Member Account hereby agree to be bound by this Agreement.
Membership commences upon clicking on "sign up" or similar button and/or by submitting your email address and confirming that you have access to the email account. HotelEngine reserves the right, in its sole discretion, to reject any application to become a Member. Below are additional terms related to Member, Administrator, and User eligibility and requirements. You are fully responsible for all bookings that are made on your account. It is very important not to share your Member login information with any unauthorized Administrator or User or leave your account logged in and unmonitored. Any unauthorized sharing of Member login information with any unauthorized person may result, without notice or delay, in temporary suspension of a Member, User or Administrator, temporary or indefinite suspension of a Member’s, User’s or Administrator’s account privileges, termination of a Member’s Member Account, denial of access to the Site by Member or any of Member's Administrators or Users, technical and legal actions to keep a Member and its Users and Administrators off the Site, refusal to provide services to a Member and its Users and Administrators, and may result in severe civil and criminal penalties.
Only individuals who are 18 years and older and who can form legally binding contracts under applicable law may become a Member, Administrator, or User and provide to HotelEngine any Personal Information (defined below). If you open a Member Account, or you are an Administrator, or a User, or provide to HotelEngine any Personal Information, you represent and warrant that you are at least 18 years old and are legally able to form binding contracts. HotelEngine may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity, and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the Site is revoked in such jurisdictions.
Username and Password
When you open a Member Account, you must provide a username and password. Keep your username and password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain your username and password confidential. You agree to immediately notify HotelEngine of any unauthorized use of your username and/or password or any breach of security. You also agree that HotelEngine cannot and will not be liable for any loss or damage arising from your failure to keep your username and/or password secure. You agree not to provide your username and password information in combination to any other party other than HotelEngine, unless HotelEngine provides prior written permission. Any unauthorized sharing of Member, User or Administrator login information with any unauthorized person may result, without notice or delay, in temporary suspension of a Member, User or Administrator, temporary or indefinite suspension of a Member’s, User’s or Administrator’s account privileges, termination of a Member’s Member Account, denial of access to the Site by Member or any of Member's Administrators or Users, technical and legal actions to keep a Member and its Users and Administrators off the Site, refusal to provide services to a Member and its Users and Administrators, and may result in severe civil and criminal penalties.
Member Account Information
You must keep your Member Account information up-to-date and accurate at all times, including a valid email address. Each Member is responsible for regularly checking their Member Account and must notify HotelEngine of any omissions, incorrect entries or other discrepancies as soon as discovered, or if concerning a Confirmed Booking, within 48 hours of such applicable Confirmed Booking.
Member Account Transfer
Each Member may only have one Member Account. You may not transfer or sell your Member Account to another party without HotelEngine’s prior written consent. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
YOU ACKNOWLEDGE THAT ANY UNAUTHORIZED TRANSFER OR SHARING OF YOUR MEMBER ACCOUNT OR OF ANY CONTENT OF THE SITE MAY CAUSE IRREPARABLE HARM TO HOTELENGINE. AS SUCH, HOTELENGINE RESERVES THE RIGHT TO HOLD ANY MEMBER, USER OR ADMINISTRATOR WHO TRANSFERS, SHARES OR OTHERWISE ALLOWS ACCESS TO A MEMBER ACCOUNT OR ANY CONTENT OF THE SITE (INCLUDING NAMES OF SUPPLIERS AND HOTEL PRICING) TO ANY UNAUTHORIZED USER, WITHOUT THE WRITTEN CONSENT OF HOTELENGINE, CIVILLY AND/OR CRIMINALLY RESPONSIBLE AND HOTELENGINE WILL PURSUE ALL REMEDIES AFFORDED AT LAW, INCLUDING, BUT NOT LIMITED TO INJUNCTIVE RELIEF AND MONETARY DAMAGES. Additionally, HotelEngine may, without notice or delay, temporarily suspend a Member, User or Administrator, temporarily or indefinitely suspend a Member’s, User’s or Administrator’s account privileges, terminate a Member’s Member Account, deny access to the Site by Member or any of Member's Administrators or Users, take technical and legal actions to keep a Member and its Users and Administrators off the Site, and refuse to provide services to a Member and its Users and Administrators.
E. Right to Refuse or Cancel Service
HotelEngine’s services are not available to temporarily or indefinitely suspended Members or any Administrators or Users of such Members. HotelEngine reserves the right, in HotelEngine’s sole discretion, to cancel Member Accounts, terminate any Member, Administrator, and/or User from further participation in the Site if Personal Information (defined below) cannot be confirmed as being accurate. HotelEngine reserves the right to refuse or cancel service to anyone, cancel Member, Administrator and/or User Accounts, terminate any Member from further participation in HotelEngine.com for any reason and without notice, at any time, so long as such refusal does not violate any applicable law.
Refunds will occur only after the respective Hotel has refunded HotelEngine. In the event the Supplier does not refund HotelEngine, the Member or applicable User will not receive a refund. All refunds are subject to the HotelEngine's cancellation policy. All disputes regarding Hotel cancellations must be received within 48 hours of the cancellation. Any such dispute not receive within 48 hours of cancellation will be deemed to be accepted by Member or applicable User.
If the Hotel provides a partial refund, HotelEngine will pass along to Member all refunds minus cancellation and termination fees associated with the change to the Hotel reservation.
VI. Confirmed Booking Types
Prepaid Confirmed Booking
You acknowledge that Hotel rates displayed on the Site are a combination of the pre-negotiated room rate for rooms reserved on your behalf and the facilitation fee retained by HotelEngine for its services. You authorize HotelEngine to book reservations for the Total Cost of Booking.
Prepaid Confirmed Bookings are paid online at the time of the Confirmed Booking. You agree that your credit card will be charged for the Total Cost of Booking upon submitting your Confirmed Booking.
The tax recovery charge is assessed to recover the estimated taxes that HotelEngine, you, and/or a third party pays to the Supplier in connection with your Confirmed Booking (e.g., sales and use, occupancy, room tax, excise tax, value added and other similar taxes). The balance of the additional amount is a fee that HotelEngine charges in connection with the handling of Confirmed Bookings.
We do not collect and remit the taxes to the applicable tax authorities. The Supplier(s) bill all applicable taxes to HotelEngine and/or a third party, and HotelEngine and/or a third party remit such taxes directly to the Suppliers. Taxability and the appropriate tax rate vary greatly by location. The actual tax cost paid to the Suppliers may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the Hotels by Members. Service fees retained by HotelEngine for its services vary based on the amount and type of Confirmed Booking.
Direct Bill Confirmed Booking
All Prepaid Confirmed Booking terms and conditions set forth above apply to all Direct Bill Confirmed Bookings, except that the Total Cost of Booking for each User will be charged to the Member Account.
Direct Bill Confirmed Bookings are billed bi-weekly or monthly to Member and must be paid by Member promptly upon receipt. Any Member Account which has a past due balance of 30 days will be considered delinquent. Delinquent accounts are subject to 18% late-fee penalties and HotelEngine reserves the right to immediately suspend or terminate Direct Bill privileges by all Users of the delinquent Member. HotelEngine may utilize automated Member account notifications to inform Members who permit Direct Bill for their Users of upcoming Member Account payments due or of delinquent or past due Member Account payments.
Each Member shall have one or more Administrators who have administrative access to such Member’s Member Account. Administrative access allows such Administrator(s) to add new Users, assign Users Direct Bill privileges, set up departments, supply or update a Corporate Travel Policy, view invoices and review travel report data. Member hereby acknowledges that all Users given administrative access to such Member’s Member Account (i.e., Administrators) will have authority to grant Direct Bill privileges to any Users.
VII. Supplier Terms and Conditions
A Supplier may apply additional terms and conditions related to the Confirmed Booking(s) and other services provided by that Supplier ("Supplier Terms and Conditions"). You agree to abide by the Supplier Terms and Conditions imposed by the Supplier(s) with respect to your Confirmed Booking(s). Please review the Supplier Terms and Conditions associated with your Confirmed Booking(s).
VIII. Changes to and Cancellations of Confirmed Bookings
You may cancel or change your Confirmed Booking unless otherwise stated in the Supplier Terms and Conditions. Some cancellations, room-night reductions, or other changes to Confirmed Bookings may result in a service fee charged in (USD) per room, per night service fee. In addition, if you cancel or change your Confirmed Booking after the cancellation policy period applicable to the Hotel you reserved or after the applicable period provided in the Supplier Terms and Conditions, the Supplier(s) may charge you one-night’s room rate, tax recovery charges, service fees or greater penalties based on the Supplier Terms and Conditions. Refunds may or may not be made for no-shows or early checkouts. See the room rate cancellation policies and other terms provided in the Supplier Terms and Conditions for complete details. You agree to pay any cancellation or change fee that you incur and agree that HotelEngine is not responsible for any additional cancellation or change fee charged to you by Supplier.
IX. Prohibited and Infringing Items and Activities
You are solely responsible for your conduct and activities on the Site, as well as for the accuracy of your "Personal Information" that you submit to HotelEngine. "Personal Information" is information that identifies you personally, either alone or in combination with other information available to HotelEngine. Examples of Personal Information include your name, address, email address, and telephone number.
Your Personal Information and use of the Site shall not:
1. Be false, inaccurate or misleading;
2. Be fraudulent;
3. Violate this Agreement, any policy referenced herein, or any applicable law, statute, ordinance or regulation;
4. Abuse or misuse the HotelEngine.com services accorded to you;
5. Be a vehicle to sell, assign, transfer or acquire, or to offer to sell, assign, transfer or acquire any Confirmed Booking other than in accordance with this Agreement;
Infringe upon HotelEngine’s or any third-party’s trademark, copyright or other proprietary or intellectual property rights or rights of publicity or privacy, including without limitation, the unauthorized modification, copying, distributing, transmitting, publishing, displaying, licensing, or creation of derivative works of any content obtained from the Site;
Be defamatory, trade libelous, impersonate any person, or falsely state or otherwise misrepresent your affiliation with any person, through for example, the unauthorized use of business names, trade names or trademarks, or through the use of a similar email address or nickname, or any other method or device;
Contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
Modify, adapt or hack the Site or modify another website so as to falsely imply that it is associated with the Site;
Appear to create liability for HotelEngine or cause HotelEngine to lose (in whole or in part) the services of HotelEngine’s ISPs or technology provider;
Falsely state, impersonate or otherwise misrepresent your identity, including but not limited to the use of a pseudonym;
Include any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and
Contain software viruses, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment of HotelEngine, HotelEngine’s technology provider, the Suppliers and the Site.
Furthermore, you may not use the Site (or consummate any transaction that was initiated using HotelEngine’s service) in any manner that could cause HotelEngine to violate any applicable law, statute, ordinance or regulation.
Any violation of this Section IX may result, without notice or delay, in temporary suspension of a Member, User or Administrator, temporary or indefinite suspension of a Member’s, User’s or Administrator’s account privileges, termination of a Member’s Member Account, denial of access to the Site by Member or any of Member's Administrators or Users, technical and legal actions to keep a Member and its Users and Administrators off the Site, refusal to provide services to a Member and its Users and Administrators, and may result in severe civil and criminal penalties.
XI. Member Representations and Warranties
You agree to use the Site to make only legitimate Confirmed Bookings and shall not use the Site to make any speculative, false or fraudulent Confirmed Bookings or any Confirmed Bookings in anticipation of demand. You agree to be financially responsible for all uses of the Site as well as for the use of your name and any credit card account to pay for products and services purchased through the Site. You also warrant that all information supplied by you or anyone else in using the Site is true and accurate.
XII. Access and Interference
The Site may contain robot exclusion headers which contain internal rules for software usage. Much of the information on and technology incorporated into the Site is updated on a real-time basis and is proprietary to or is licensed to HotelEngine by Suppliers and third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose whatsoever, unless HotelEngine provides prior written permission.
XIII. Intellectual Property Contained in or on the Site
Copyrights and Other Intellectual Property
Unless otherwise indicated, the Site and the design, text, source code, booking engine technology, content, selection, arrangement and organization of elements, graphics, design, compilation, and other matters related to the Site (the "Site Content") are protected under applicable intellectual property and other proprietary laws, including without limitation those of the United States. All Site Content and intellectual property rights therein are the property of either HotelEngine, the Suppliers or third-party providers and are protected pursuant to applicable copyright, patent, trademark and other intellectual property laws.
You, as a Member, have a limited, personal, nontransferable, non-exclusive right to use the Site Content to view and otherwise to use the Site in accordance with this Agreement and for no other purpose, provided that you (i) do not modify or redistribute the Site Content; (ii) retain any and all copyright and other proprietary notices contained in the Site Content; (iii) do not copy or post the Site Content on any network computer or broadcast the Site Content in any media; and (iv) do not reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code or any underlying intellectual property used on the Site. Any unauthorized use, reproduction or redistribution of the Site Content is expressly prohibited, and may result, without notice or delay, in temporary suspension of a Member, User or Administrator, temporary or indefinite suspension of a Member’s, User’s or Administrator’s account privileges, termination of a Member’s Member Account, denial of access to the Site by Member or any of Member's Administrators or Users, technical and legal actions to keep a Member and its Users and Administrators off the Site, refusal to provide services to a Member and its Users and Administrators, and may result in severe civil and criminal penalties. HotelEngine reserves all other rights in and to its intellectual property.
"HotelEngine," "HotelEngine.com" and any and all other trademarks, service marks and logos appearing on the Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of HotelEngine (the "Marks"). You are not authorized to display or use the Marks in any manner without HotelEngine’s prior written permission.
Additionally, you are not authorized to use trademarks, company names, and/or service marks of other trademark owners, if any, featured on the Site without the prior written permission of such owners.
XIV. Other Businesses
XV. Travel Precautions
Please consult the travel advisory issued and updated by the U.S. State Department for information concerning any warnings or dangers associated with travel to a particular area. You are advised to contact the Center for Disease Control in Atlanta, concerning any required or suggested medical treatments to your selected destination(s).
XVI. Disclaimers of Warranties and Limitation of Liability
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THE SITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. UNLESS OTHERWISE PROVIDED HEREIN, HOTELENGINE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
IN PARTICULAR, HOTELENGINE DOES NOT GUARANTEE THE ACCURACY, RELIABILITY, OR USEFULNESS OF, AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL AND OTHER TRAVEL PRODUCTS AND SERVICES DISPLAYED ON THE SITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, AVAILABILITY, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. SPECIFICALLY, YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL ADDITIONAL CHARGES THAT A SUPPLIER MAY REQUIRE DUE TO THE INACCURACY OF PRICING PROVIDED ON THE SITE. IN ADDITION, HOTELENGINE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE SITE AND/OR ON PENDING CONFIRMED BOOKINGS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING CONFIRMED BOOKING AT THE CORRECT PRICE OR WE WILL CANCEL YOUR CONFIRMED BOOKING WITHOUT PENALTY.
HOTEL RATINGS DISPLAYED ON THE SITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND HOTELENGINE DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. HOTELENGINE MAKES NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. HOTELENGINE AND/OR THE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THE SITE AT ANY TIME.
HOTELENGINE MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THE SITE BY A THIRD PARTY DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY HOTELENGINE.
ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. HOTELENGINE DISCLAIMS ALL WARRANTIES AND CONDITIONS (1) THAT THE SITE, ITS SERVERS OR ANY EMAIL SENT FROM HOTELENGINE AND/OR THE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (2) THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (3) THAT ANY DEFECTS WILL BE CORRECTED. HOTELENGINE DOES NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, DELAY, MISDELIVERY, FAILURE TO UPDATE OR INCLUDE INFORMATION ON THE SITE, INABILITY TO USE ANY DATA OR INFORMATION ON THE SITE (INCLUDING WITHOUT LIMITATION THE INABILITY TO USE THE SITE FOR CONFIRMED BOOKINGS OR TO REDEEM REWARD POINTS), OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, REWARD POINTS OR OTHER DATA. HOTELENGINE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE SUPPLIERS AND OTHER THIRD PARTIES PROVIDING TRAVEL OR OTHER SERVICES ON THE SITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF HOTELENGINE. HOTELENGINE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR THIRD PARTIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. HOTELENGINE MAKES NO WARRANTIES, HAS NO LIABILITY, AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND HOTELENGINE HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSION, DELAY, OR ACT OF ANY GOVERNMENT OR AUTHORITY.
IN ADDITION, HOTELENGINE NEITHER WARRANTS NOR REPRESENTS THAT YOUR USE OF THE SITE WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES. ANY MATERIAL, SERVICE, OR TECHNOLOGY DESCRIBED OR USED ON THE SITE MAY BE SUBJECT TO INTELLECTUAL PROPERTY RIGHTS OWNED BY THIRD PARTIES WHO HAVE LICENSED SUCH MATERIAL, SERVICE, OR TECHNOLOGY TO HOTELENGINE.
HOTELENGINE ALSO DISCLAIMS ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY AND INFORMATION (INCLUDING PERSONAL INFORMATION).
BY FACILITATING CONFIRMED BOOKINGS AT VARIOUS NATIONAL AND INTERNATIONAL DESTINATIONS, HOTELENGINE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK. HOTELENGINE IS NOT LIABLE FOR DAMAGES, INJURIES OF ANY KIND OR LOSSES THAT MAY RESULT FROM TRAVEL TO ANY DESTINATION.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HOTELENGINE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THE SITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THE SITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON ANY OPINIONS APPEARING ON THE SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THE SITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THE SITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF HOTELENGINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND FOR THE SERVICES AND PRODUCTS OFFERED ON THE SITE. YOUR ONLY REMEDY AGAINST HOTELENGINE FOR DISSATISFACTION WITH THE SITE OR ANY SERVICES OR PRODUCTS OBTAINED THROUGH THE SITE IS TO STOP USING THE SITE. THAT SAID, IF HOTELENGINE IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE, HOTELENGINE’S LIABILITY SHALL NOT EXCEED THE AMOUNT OF ANY TRANSACTION FEES AND/OR SERVICE CHARGES PAID BY CLAIMANT TO HOTELENGINE FOR THE SERVICES AND/OR DATA WITH RESPECT TO WHICH LIABILITY IS FOUND.
ALL LIMITATIONS OF DAMAGES SET FORTH IN YOUR CONFIRMED BOOKING(S) AND/OR IN THE SUPPLIER’S TERMS AND CONDITIONS RELATED TO YOUR CONFIRMED BOOKING(S) ARE INCORPORATED INTO THIS AGREEMENT BY REFERENCE.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. FURTHER, SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
YOU AGREE TO INDEMNIFY, DEFEND AGAINST AND HOLD HARMLESS HOTELENGINE AND (AS APPLICABLE) HOTELENGINE’S PARENT, SUBSIDIARIES, AFFILIATES, MEMBERS, OFFICERS, AGENTS, REPRESENTATIVES AND EMPLOYEES, FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF (1) YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS AND POLICIES IT INCORPORATES BY REFERENCE; (2) YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY; AND/OR (3) YOUR USE OF THE SITE.
Mutual Rights of Termination
You may terminate this Agreement, and consequently your Member Account for any or no reason, at any time, with written notice to HotelEngine pursuant to Section XX. This notice will be effective upon HotelEngine processing your notice.
HotelEngine may terminate this Agreement and your Member Account for any reason or no reason, at any time, with or without notice, so long as such termination does not violate any applicable law.
Termination under this Subsection A shall be effective immediately or as may be specified in the notice.
Termination By Breach
Without limiting any other remedies, HotelEngine may, without notice, delay or immediately issue a warning to a Member, temporarily suspend a Member, temporarily or indefinitely suspend a Member’s account privileges, terminate a Member’s Member Account, prohibit access to the Site by Member or any of Member's Administrators or Users, and take technical and legal steps to keep a Member and its Users off the Site and refuse to provide services to a Member and its Users if any of the following apply:
2. Member or any of the Member’s Users or Administrators transfers, shares or otherwise allows access to a Member Account or any content of the site to any unauthorized user, without the written consent of HotelEngine;
3. HotelEngine is unable to verify or authenticate any Personal Information; or
4. HotelEngine believes that (a) the Member ot its Users are acting inconsistently with the letter or spirit of HotelEngine’s policies; (b) the Member or its Users' has engaged in improper or fraudulent activity in connection with the Site; or (c) the Member’s actions may cause legal liability or financial loss to HotelEngine.
Termination by Death of Member
Membership will terminate automatically upon the death or dissolution of the Member.
Effect of Termination
XIX. Governing Law, Disputes and Attorneys’ Fees
This Agreement is made under, and shall be interpreted and enforced in accordance with, applicable federal laws and the laws of the State of Colorado, United States, without giving effect to those principles of conflict of laws which might otherwise require the application of the laws of another jurisdiction or country, including, without limitation, any treaty to which the United States may be a party.
Mediation and Arbitration
Except as provided in Sections XVIII (Termination) and XIX(C) (Injunctive Relief), in the event that there is a controversy, disagreement or dispute between you and HotelEngine related to the formation, interpretation, performance, enforcement, breach or subject matter of this Agreement, the designated representatives of each of the parties hereto shall immediately confer and devote their efforts to resolving any such dispute reasonably, and in good faith. If such controversy, disagreement or dispute cannot be resolved informally, the matter shall first be submitted for non-binding mediation to a mutually selected impartial third-party mediator (such costs to be borne equally between the parties). If the controversy, disagreement or dispute cannot be resolved through non-binding mediation, the matter shall be submitted for binding arbitration to a mutually selected impartial third-party arbitrator. Mediation and arbitration shall take place in Denver, Colorado, unless both parties mutually agree on another location. In the event you and HotelEngine are unable to agree upon a mediator or arbitrator, the parties consent to the appointment of the same by the American Arbitration Association. Any award rendered in arbitration shall be in writing and shall be final and binding on you and HotelEngine, and judgment may be entered thereon in any court of competent jurisdiction.
Any Member or User who disputes charges is required to pay for any and all court and legal fees associated with the resolution of the dispute. The minimum amount that shall be paid to HotelEngine for any and all disputes that are escalated to court to recover court fees is $500.
If a Member or User disputes charges on a credit card the Member or User, as applicable may immediately lose membership to HotelEngine and will not be allowed to rejoin or otherwie use the Site.
Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief.
Attorneys' Fees and Costs
In any action brought to enforce any of the provisions of this Agreement or for injunctive relief, the party that receives a final judgment or award following the exhaustion of, or expiration of time for taking, all appeals, and which substantially prevails on the claims and defenses raised in the action, shall be entitled to recover its attorneys’ fees and costs incurred at arbitration, trial, a hearing, and in any appeal of such claims and defenses, including any fees and costs incurred prior to commencement of said proceedings. In the event each party prevails on some claims or defenses, you and HotelEngine agree that the arbitrator or trial court shall determine which is the "prevailing" party on each claim or defense entitled to an attorneys’ fees and costs awarded hereunder and the resulting portion of the total attorneys’ fees and costs award, if any, each party is entitled to recover from the other.
Except as explicitly stated otherwise, any notices to HotelEngine shall be given by certified mail, postage prepaid and return receipt requested to:to:
720 South Colorado Blvd., Suite 1050-S
Denver, CO 80246
Additionally, HotelEngine accepts service of process at the address provided in this section on Notices.
Alternatively, you may give HotelEngine notice by email to the email address provided at the end of this Agreement. In such case, notice to HotelEngine shall be deemed given 24 hours after the email is sent. Any notices that you provide without compliance with this section on Notices shall have no legal effect.
HotelEngine may give you notice by email to the email address that you provide to HotelEngine when you set up your Member Account, or to your most current email address contained in HotelEngine’s records at the time of such notice. Notice to you shall be deemed given 24 hours after the email is sent, unless HotelEngine is notified that the email address is invalid. Alternatively, HotelEngine may give you notice by certified mail, postage prepaid and return receipt requested, to the mailing address provided to HotelEngine when you set up your Member Account, or to your most current mailing address contained in HotelEngine’s records at the time of such notice. In such case, notice shall be deemed given on the date of mailing.
XXI. Entire Agreement
This Agreement, along with the policies referenced herein, constitute the entire agreement between you and HotelEngine, and the provisions hereof shall supersede any and all prior agreements or understandings relating to the same subject matter.
XXII. Waiver; Severability
Failure to enforce any provision of this Agreement shall not constitute a waiver of any future enforcement of that provision or any other term hereof. If any provision of this Agreement is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; and if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement will not be affected in any way.
XXIII. No Agency
The relationship between HotelEngine, the Suppliers, and you will be that of a broker, rooms provider, and customer respectively, and none of the parties listed or any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
The captions and headings used throughout this Agreement are for reference only, and do not expand, limit or in any way affect the meaning or interpretation of any provision hereof.
XXV. Binding Effect
This Agreement shall be binding upon and benefit the parties hereto, their representatives and permitted assigns.
If you have any questions or concerns regarding this Agreement, please contact HotelEngine by telephone, email, fax or postal mail:
720 S. Colorado Blvd. Suite 1050-S
Denver, CO 80246 United States
Effective date: April 5th, 2016
We Respect Your Privacy.
HotelEngine, LLC "HotelEngine" cares about and respects the privacy of our Members' and Users' personal information. HotelEngine is committed to treating sensitive information responsibly.
III. Information We Collect When You Use the Site
Information You Provide. HotelEngine collects the Personal Information you knowingly provide when you use the Site, including information that you provide at the time of registering your Member Account on the Site. We may also request information about your accommodations preferences. Your username, ID or alias is displayed throughout the Site and is connected to all of your activity on the Site.
Information Acquired by Social Sign Up. By linking a social network such as Facebook, LinkedIn, Google+, Google, Yahoo, and Twitter you are allowing HotelEngine to share your booking information with your social networks. The information will include but not limited to your name, current location, location where you are traveling, dates you will be checking in and checking out, how many points you have earned, and your current membership level.
Information You Provide Concerning a Travel Companion. When you make a Confirmed Booking for someone else through the Site, HotelEngine will request Personal Information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Information and travel preferences, as any access to view or change their information will be available only through your Member Account.
Information Sent to Us by Your Web Browser. HotelEngine collects information that is sent to us automatically by your Web browser. This information typically includes the IP address of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.
Cookies and Similar Technologies. We use "cookies" and other Web technologies to collect information and support certain features of the Site. For example, we may use these technologies to collect information about the ways you use the Site and the Confirmed Bookings you make, to support and improve the features and functionality of the Site, and to personalize your experience when you use our Site. This information also allows us to maintain the proper functionality of your Member Account and the Site in general.
Information sent to us by third parties. We use information collected from third party applications which may include your IP address, geographic location, email address, and demographic information. This information allows us to better tailor our product offering and marketing messaging to meet your needs.
Generally, the information we collect using these Web technologies does not identify you personally. If, however, you have created a Member identity, for example, by making Confirmed Bookings with a Supplier, we may link this information we collect using Web technologies to other information that identifies you personally.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Site. Although you are not required to accept our cookies when you visit our Site, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of the Site.
Supplemental Information. From time to time, HotelEngine may supplement the Personal Information you give us with information from other sources, such as information validating your address or demographic information based on your zip code. We may also supplement the Personal Information you give us with information we collect from you through other channels.
IV. How We Use Your Information
Generally. Personal Information and other information collected from you is stored securely by HotelEngine. We use the Personal Information and other information we collect through the Site:
- to provide the information or services you request;
- to share your booking, rewards, etc. information with your social networks;
- to provide you with reservation confirmations and updates;
- to keep track of the number and type of Confirmed Bookings;
- for security, credit or fraud prevention purposes;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use the Site;
- to contact you with special offers and other information we believe will be of interest to you;
- to contact you with information and notices;
- to invite you to participate in surveys and provide feedback to us;
- to better understand your needs and interests;
- to respond to your questions and comments;
- to improve the content, functionality and usability of the Site;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- to prevent potentially prohibited or illegal activities;
- as otherwise described to you at the point of collection of the information.
Service-Related and Administrative Announcements. HotelEngine will send you a welcome/confirmation email when you create a Member Account using your email address. Receipt of this email is required for using HotelEngine’s services. If you sign up with a social network we do not require an email confirmation. We will send you service-related and administrative announcements on rare occasions when it is necessary to do so.
You may not opt-out of service-related or administrative communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Member Account by emailing (from the email address you signed up with) HotelEngine at the email address at email@example.com.
Promotional Messages. HotelEngine may periodically email you with promotional messages. We will not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent. Your Personal Information may be combined with information HotelEngine collects from other companies and used to improve and personalize services, content and advertising. If you do not wish to receive promotional messages or participate in these programs, simply opt-out by emailing HotelEngine at the email address listed below, or by following the opt-out instructions provided in the promotional message.
Please note that if you do not wish to receive promotional messages from us, those notices will still govern your use of the Site and HotelEngine’s services, and you are responsible for reviewing such notices for changes. Further, please note that should you "opt out" of receiving promotional messages, you may not be able to take advantage of all of the services that the Site has to offer.
Social Sharing Messages. HotelEngine may periodically post messages to your linked social network website accounts including but not limited to; Facebook, LinkedIn, Google+, Google, Yahoo, and Twitter. These messages include but are not limited to; announcements of upcoming trips, hotel bookings, rewards point earnings and redemptions.
Please note that if you do not wish to have HotelEngine post to the social media sites on your behalf you can easily turn this feature off by clicking on the "on" and "off" button on the social sharing box in the "My Account" section of the site.
V. With Whom We Share Your Personal Information
Except as provided below, we will not disclose, sell, or trade your Personal Information to third parties. If we wish to disclose, sell or trade your Personal Information to a third party, except for in the situations provided below, we will offer you the means to consent to this new use via an e-mail or written request prior to any such use.
HotelEngine may disclose, sell or trade your Personal Information without your prior written consent in the following situations:
Suppliers Who Fulfill Your Confirmed Bookings. Throughout the Site, all services provided by a Supplier are described as such. We do not share your email address with these Suppliers unless they need it to fulfill your Confirmed Bookings. Once we provide Personal Information or other information to Suppliers as needed to fulfill the Confirmed Bookings, we do not place limitations on the Suppliers’ use or disclosure of Personal Information or other information, and we no longer have control over the Suppliers’ use of any information. We make no warranties and disclaim all liability regarding Suppliers’ use and treatment of your Personal Information or information. Therefore, we encourage you to review the privacy policies of any Supplier whose services you purchase through this Site. Please note that the Suppliers also may contact you as necessary to obtain additional information about you, facilitate your Confirmed Booking, or respond to a review you may submit.
Administrative Needs. HotelEngine employs or contracts with other companies and people to perform tasks on our behalf and may need to share your Personal Information with them. Examples include, but are not limited to, processing Confirmed Bookings, credit card processing, handling fee disputes and collections, analyzing data, providing marketing assistance and providing customer service. HotelEngine may share aggregated demographic information with business partners. HotelEngine may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Site. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Transfer of HotelEngine’s Assets. HotelEngine may disclose your Personal Information to another third party as part of a sale of the assets of HotelEngine, a subsidiary or division, a merger or consolidation, or as the result of a change in control of HotelEngine. Any third party to which HotelEngine transfers or sells HotelEngine’s assets will have the right to continue to use the Personal Information that you provide to HotelEngine, and you will be subject to any new privacy and other policies implemented by such third party.
VI. Payment Information
HotelEngine does not retain your confidential payment information used for Confirmed Bookings. We use a secure 3rd party merchant account and payment gateway to store all payment information. If you choose to save your payment information you will not have to enter your credit card information for every booking. It is the sole responsibility of the Member or User to sign out of accounts. Any and all fraudulent bookings caused by forgetting to sign out of your account are the sole responsibility of the Member or User.
VII. Suppliers and Third Parties
VIII. Your Options
In General. We respect your right to make choices about the ways we collect, use and disclose your Personal Information and other information. In most cases, we will ask you to indicate your choices at the time we collect your Personal Information and other information. We will also include an "opt-out" link in each electronic newsletter or promotional email we send you, so that you can inform us that you do not wish to receive such communications from us in the future.
You May Ask Us to Remove Your Personal Information From Our Mailing Lists. If at any time you wish to be taken off our mailing lists, please contact us. Please provide your full name, mailing address and email address so that we can find you on our mailing lists. You may also ask to be removed from our general direct marketing mailing lists.
Rights to Access, Correct and Eliminate Personal Information. You have a right to access, modify, correct and eliminate the Personal Information you supplied to HotelEngine. If you update any of your Personal Information, we may keep a copy of your Personal Information that you originally provided to us in our archives for uses documented in this policy. You may request deletion of your Personal Information at any time by contacting HotelEngine’s customer service.
As computer security breaches at the highest levels of the federal government have shown, unfortunately no one can unconditionally guaranty that Personal Information will not be compromised by illegal, determined hackers or thieves. Nevertheless, to reduce the risk of unauthorized access, maintain data accuracy, and ensure the correct use of your Personal Information, your Member Account is protected by a password. You are responsible for maintaining the secrecy of your unique password and Member Account information, and for controlling access to your email communications at all times.
Further, HotelEngine will act reasonably with respect to all security issues so as to safeguard and secure the Personal Information we collect on the Site. Additionally, all credit card transactions are handled securely through a third party.
The Site is not directed nor targeted to children under the age of 18. We do not use the Site to knowingly solicit data from or market to children under the age of 18. If you are under the age of 18, do not provide us with any Personal Information. If we learn that someone under 18 has provided Personal Information to the Site, we will use reasonable efforts to remove such Personal Information from our databases.
720 S. Colorado Blvd.
Denver, CO 80246