Stop paying penalties when travel plans change
We get it, plans change; it's part of the game with business travel. That's why our flexibility coverage makes all the difference to our travelers. Change, modify, or cancel any booking for any reason, and only pay for the nights you stay.
Shorten, modify, or cancel travel plans
Say goodbye to stress and unexpected costs when your travel plans shift. With Flex, enjoy peace of mind knowing that your bookings can adapt along with your plans. Whether you need to shorten, modify, or cancel your reservation, you'll get your money back - no questions asked.
Cover your entire company with Flex or FlexPro
Flex
Add coverage on individual bookings when plans may be subject to change. Simply select Flex at checkout for a small fee, and your booking will be covered for the unexpected.
Company-wide flexibility for one low monthly cost
Subscribe to FlexPro for total peace of mind! For only $200 per month (or $2,000 per year), Flex will be automatically applied to every booking, giving you freedom to change plans as often as you need.
Get your $50 hotel credit!
What’s the best way to Flex?
Flex or FlexPro? Both are excellent options for protecting your bookings against lost funds and unnecessary hassle when plans change. Here’s how to decide which is the right choice for your business.
| Capabilities | Flex | Flex Pro |
|---|---|---|
| Cancel reservations up until 12pm on the day of check-in |  | |
| Receive a refund for unused nights regardless of hotel policy | | |
| Cancel or shorten trips, no questions asked | | |
| Receive travel credit for unused nights up to 24 hours after you checkout | | |
| Available for all platform bookings | | |
| Available for refundable and non-refundable room choices | | |
| Flat, monthly, or annual subscription (discounted) |  | |
| Automatically applied to every trip | | |
| Available for same day, single-night bookings | | |
Rachel A
HHS
Success stories
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Frequently asked questions
When you add Flex to your booking, you can cancel your reservation before, during, or after your trip and receive travel credit for unused nights. This benefit works for any individually booked, multi-night stay and for any room, refundable or non-refundable, up to 8 rooms.
Yes. Modifications can be made at an individual room level or applied to all rooms at once. Flex is currently unavailable for trips booked with Hotel Engine Groups (9+ rooms).
Depending on when you cancel your reservation, you may receive either a reimbursement from Hotel Engine based on the property’s cancellation policy or Hotel Engine travel credit. If you shorten your stay, you’ll be refunded for any unused nights.
If your room is refundable only up to 72 hours in advance, you can cancel if necessary, without penalty. Your travel credit refund has no use restrictions and can be used for one year from the date it was issued. Plus, we take care of cancelling your room and tracking your refund.
Yes! Accounts can pay monthly or annually (at a discount).