Stop paying penalties when travel plans change

We get it, plans change; it's part of the game with business travel. That's why our flexibility coverage makes all the difference to our travelers. Change, modify, or cancel any booking for any reason, and only pay for the nights you stay.

two guys looking at hotel deals with flexible dates on a phoneFlexibility hotel cancelations

Shorten, modify, or cancel travel plans

Say goodbye to stress and unexpected costs when your travel plans shift. With Flex, enjoy peace of mind knowing that your bookings can adapt along with your plans. Whether you need to shorten, modify, or cancel your reservation, you'll get your money back - no questions asked.

Average savings per cancellation using Flex
Saved by Hotel Engine members per year with Flex
Reservations protected per year with Flex

Cover your entire company with Flex or FlexPro


Add coverage on individual bookings when plans may be subject to change. Simply select Flex at checkout for a small fee, and your booking will be covered for the unexpected.

Company-wide flexibility for one low monthly cost

Subscribe to FlexPro for total peace of mind! For only $200 per month (or $2,000 per year), Flex will be automatically applied to every booking, giving you freedom to change plans as often as you need.

Online pay for night travelers

Get your $50 hotel credit!

Be the first person from your company to sign up and get a $50 hotel credit. No membership fees, no contracts, no credit card needed.

What’s the best way to Flex?

Flex or FlexPro? Both are excellent options for protecting your bookings against lost funds and unnecessary hassle when plans change. Here’s how to decide which is the right choice for your business.

CapabilitiesFlexFlex Pro
Cancel reservations up until 12pm on the day of check-in
Receive a refund for unused nights regardless of hotel policy
Cancel or shorten trips, no questions asked
Receive travel credit for unused nights up to 24 hours after you checkout
Available for all platform bookings
Available for refundable and non-refundable room choices
Flat, monthly, or annual subscription (discounted)
Automatically applied to every trip
Available for same day, single-night bookings
“Sometimes plans change! It gives us a sense of security knowing that we have a team at Hotel Engine to fight for us when we need to request refunds or changes from the hotels."

Rachel A


Travelers walking though airport

Sign up with your work email.

It's free - no contracts, membership fees, or minimum spend.

Frequently asked questions

How does Flex work?

When you add Flex to your booking, you can cancel your reservation before, during, or after your trip and receive travel credit for unused nights. This benefit works for any individually booked, multi-night stay and for any room, refundable or non-refundable, up to 8 rooms.

Can I use Flex for multi-room bookings (2-8 rooms)?

Yes. Modifications can be made at an individual room level or applied to all rooms at once. Flex is currently unavailable for trips booked with Hotel Engine Groups (9+ rooms).

How will I be refunded?

Depending on when you cancel your reservation, you may receive either a reimbursement from Hotel Engine based on the property’s cancellation policy or Hotel Engine travel credit. If you shorten your stay, you’ll be refunded for any unused nights.

Why would I use Flex for a refundable room?

If your room is refundable only up to 72 hours in advance, you can cancel if necessary, without penalty. Your travel credit refund has no use restrictions and can be used for one year from the date it was issued. Plus, we take care of cancelling your room and tracking your refund.

Is FlexPro a subscription?

Yes! Accounts can pay monthly or annually (at a discount).