Hotel Engine Redefines Flexibility

Sara Kern
February 2, 2023

In the wake of COVID-19, which wreaked havoc on business travel worldwide, travel savviness has skyrocketed. Business travellers are more accustomed than ever to unpredictable travel, and capable of handling chaotic project timelines and the challenges of remote, hybrid and on-site work.

It’s clear that the last few years have changed the way travelling workforces think about travel, but one thing is certain: flexibility is more important than ever.

So why is it so hard to get?

Enter Flex.

With Flex coverage, we’ve taken flexibility into our own hands.

Members who add Flex to their hotel reservations can finally make the changes they need easily; with a few simple clicks they can cancel their stays any time before noon on the day of check-in, or suddenly cut a stay short — knowing they’ll be credited for any unused nights.

And because Flex coverage is available for every hotel on our platform, business travellers may never worry about hotel changes ever again.

The savings add up

Flex is a game changer — especially for businesses in industries like construction. Construction companies often rely on mobile workforces that have to remain on-site until a project is fully complete. It requires an incredible amount of planning and coordination.

Unfortunately, even the best laid plans can go awry. Project timelines are frequently unpredictable — and construction businesses end up absorbing the costs of unused rooms or sudden changes.

But not with Flex.

With Flex, our members get an average of more than £350 (about €400) back on reservations they’ve booked with Flex. That’s a lot of money on the line especially multiplied by large numbers of rooms, travellers and projects per year.

The savings add up fast.

Changes at your fingertips

Gone are the days of arguing with online booking services.

With Flex, all members need to do to change or shorten their stay is open the Hotel Engine website or mobile app and navigate to their itinerary. From there, they’ll see an option to cancel an upcoming stay, or check out early.

Once they’ve made their changes, the refund comes through instantly. Travel credits are automatically deposited for every unused night, and can be used for future bookings immediately.

Forget picking up the phone to argue with hotels over cancellation policies. Flex can be used under any circumstance, no questions asked.

It only takes a few clicks.

Meeting members’ evolving needs

Flex coverage is just one of many ways Hotel Engine is continually evolving to better serve members — particularly as our changing world brings new complications for travel and on-site work.

For example, the new self-serve trip extension feature makes it effortless and instant for travellers to add nights to a stay, and getting free dedicated support from an account manager to any large group trip or extended stay makes even the most complicated itineraries easy.

“Our focus on serving our members’ unique needs has always involved responding to market conditions,” said Elia Wallen, founder and CEO of Hotel Engine. “We’ll continue to innovate and add features that empower our members to make smarter, more efficient business travel decisions for their schedule and for their company, so they can focus on the important work at hand.”

Flex is available on all single-room reservations (with the exception of same- day bookings for a single night).

Learn more about Flex here — or join for free to start saving today.

Sara Kern
Article written by
Sara Kern

Sara Kern is a Copywriter at Hotel Engine. She worked as a writer in the tech and apparel industries for almost a decade before joining the HE family, but also has experience coordinating business travel for fast-moving nonprofits, so she knows firsthand how hard it can be. She joined Hotel Engine in 2022 and is excited to be a part of the movement to radically simplify trip management for everyone.

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