Hotels Add iPads to Improve Guest Experience

Audrey Fairbrother
May 28, 2013
Hotels Add iPads to Improve Guest Experience

How would you like to zip past a hotel check in line? Or connect face to face with a concierge through the comfort of your hotel room? Sound too good to be true? Well it’s not with more hotels lending iPads out to their guests.

Whether greeting you in the lobby or waiting by your bedside, iPads are proving themselves to be a bonus hotel guests appreciate and love taking advantage of.

Hilton Worldwide Luxury Conrad Hotels have iPads in every room as a convenient way for guests to manage and book any of their hotel services. Don’t want the maid banging on your door at 8 in the morning? Not a problem. The tablet lets you be the one to decide when your room gets cleaned.

The Revere Hotel in Boston was built with iPad hosting in mind. Next to the concierge desk are iPad kiosks where you can find directions or book reservations. It can even print boarding passes on your way out the door.

The Plaza Hotel in New York provides guests with a full on interactive hotel experience. Guests can set up wake up calls, view maps of the city or just surf the web all on their own accord. Find yourself getting a little too attached? The Plaza will gladly add the tablet to your bill to take home as a souvenir.

So what do guests do on these iPads? Intelity, a company that runs iPad systems in over 120 hotels, researched what hotel services were being used the most with these results:

  • 41% – Ordering room service
  • 21% – Wake-up calls
  • 7% – Scheduling housekeeping

With guests falling in love with the iPad as an amenity concept, we expect more luxury hotels to start offering these services.

Next time you book a trip, consider one of these iPad friendly hotels and experience the future of hospitality.

Article written by
Audrey Fairbrother

Audrey Fairbrother is the Content and SEO Manager at Hotel Engine. She spends her days writing about all things business travel, researching topics that are important to Hotel Engine's audience and cultivating the company's brand voice.

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