How can we help you today?

You can book and cancel refundable reservations at members.hotelengine.com or in the Hotel Engine mobile app without penalty as long as it’s within the hotel’s set cancellation period. To do this:

• Sign into Hotel Engine and click on the “Trips” tab.
• Open your “Upcoming” trips and select the reservation you wish to cancel.
• Click the red “Cancel Reservation” button.

If you want to try to cancel a non-refundable reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.

We get it, plans change! If you need to modify an existing reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.

If you forgot your password, you can go here, click “Forgot Password,” and enter your account email. We will then send you an email with instructions to reset your password. 

If you know your password but would simply like to change it, you can do so by logging in to your account. Click the button in the top-right corner with your initials and select “My Settings” from the drop-down menu. You can then change your password in the “Change Password” section of the “My Profile” tab.

We’re always looking for exceptional team members, so we’d love to hear from you! To see all of our open positions, visit our Careers page.

If paying by ACH/EFT please email remittance to [email protected]

If paying by check, please mail the check to the address below. Please do not send checks to our office location at 720 S Colorado Blvd. For USPS, please send checks to:

HotelEngine, Inc.
DEPT CH 17483
Palatine, IL 60055-7483

For courier deposits sent via FedEx, UPS, etc., the address is:

HotelEngine, Inc.
17483
5505 N Cumberland Ave
Ste 307
Chicago, IL 60656-1471