There’s no time like the present to upgrade your company’s travel program and manage your lodging program through Hotel Engine.
What do you need help with?
You can book and cancel refundable reservations at members.hotelengine.com or in the Hotel Engine mobile app without penalty as long as it’s within the hotel’s set cancellation period. To do this:
If you want to try to cancel a non-refundable reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.
We get it, plans change! If you need to modify an existing reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.
If you forgot your password, you can go here, click “Forgot Password,” and enter your account email. We will then send you an email with instructions to reset your password.
If you know your password but would simply like to change it, you can do so by logging in to your account. Click the button in the top-right corner with your initials and select “My Settings” from the drop-down menu. You can then change your password in the “Change Password” section of the “My Profile” tab.