How can we help you today?

No matter what, our team is here for you

I’d like to create an account

I need help with my account or a reservation

I’d like to book nine or more rooms

Ready to save time and money on business lodging?

There’s no time like the present to upgrade your company’s travel program and manage your lodging program through Hotel Engine.

My company does not yet have an account

Join an existing company account

Account support

What do you need help with?

I need to cancel my reservation

You can book and cancel refundable reservations at members.hotelengine.com or in the Hotel Engine mobile app without penalty as long as it’s within the hotel’s set cancellation period. To do this:

Sign into Hotel Engine and click on the “Trips” tab.
Open your “Upcoming” trips and select the reservation you wish to cancel.
Click the red “Cancel Reservation” button.

If you want to try to cancel a non-refundable reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.

I need to modify a reservation

We get it, plans change! If you need to modify an existing reservation, please contact our Member Experience team by calling us at 855-567-4683 or filling out the form below. We will always do our best to get the best possible outcome for you.

I need to change my password

If you forgot your password, you can go here, click “Forgot Password,” and enter your account email. We will then send you an email with instructions to reset your password.

If you know your password but would simply like to change it, you can do so by logging in to your account. Click the button in the top-right corner with your initials and select “My Settings” from the drop-down menu. You can then change your password in the “Change Password” section of the “My Profile” tab.

I need help with something else in my account

Ready to let someone else book group business travel for you?

Where are you going?
Tell us your specific destination, so we can select the best hotels for you.
Destination*
What are you looking for?
Let us know when you're traveling and the type of hotel you need.
Number of rooms*
Please enter a number greater than or equal to 1.
Check-in date*
Date Format: MM slash DD slash YYYY
Check-out date*
Date Format: MM slash DD slash YYYY
Ideal star rating*
Ideal nightly rate (Ex: $150)*
Please enter a number from 1 to 10000.
How can we contact you?
We'll use this contact information to ask any questions about your reservation and to provide you hotel options.
Company name*
First name*
Last name*
Work email*
Work phone*
By clicking "Request options," you agree to Hotel Engine's Terms of Service and Privacy Policy.

Additional resources

If you'd like to contact Hotel Engine for another reason, check out these additional options.

I'm interested in a hotel partnership

I'm looking for a job at Hotel Engine

We’re always looking for exceptional team members, so we’d love to hear from you! To see all of our open positions, visit our Careers page.

I’m a member of the media

I need to pay a bill

If paying by ACH/EFT please email remittance to [email protected]

If paying by check, please mail the check to the address below. Please do not send checks to our office location at 720 S Colorado Blvd. For USPS, please send checks to:

HotelEngine, Inc.
DEPT CH 17483
Palatine, IL 60055-7483

For courier deposits sent via FedEx, UPS, etc., the address is:

HotelEngine, Inc.
17483
5505 N Cumberland Ave
Ste 307
Chicago, IL 60656-1471

I have a different question

<p><strong>Say hi to Elia</strong><br />
Founder and CEO of Hotel Engine</p>

Say hi to Elia
Founder and CEO of Hotel Engine

He’d love to hear from you! You can ask a question or send Elia a note by emailing him at [email protected].

Hotel Engine
headquarters

720 S. Colorado Blvd. Suite 1050-S
Denver, CO 80246

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