Book With Confidence

Change of plans?
Flex has you covered.

Truly flexible travel is here. Only pay for the nights you stay.

Book With Confidence

Change of plans? Flex has you covered.

Truly flexible travel is here — on every booking, at every hotel.

Flex hero

A backup plan for every booking

Things don’t always go according to plan — which can add stress, uncertainty and unnecessary expense to a business trip. By selecting the Flex option, you’ll enjoy the peace of mind knowing that you can cancel any reservation without penalty. Flex coverage is available for all bookings, at every hotel on our platform.

Cancel all or part of a reservation

Whether a trip is canceled or just shortened, Flex lets you call the shots. In the case of an early departure, simply inform the hotel that you are departing early, select Check Out Early in your trip itinerary, and you’ll get refunded for your unused nights.

Watch savings add up

The small fee of adding Flex to a reservation pays off fast when plans are subject to change. According to our data, customers get an average of $440 back on Flex cancellations.

Instant and effortless refunds

When you need to make a change, you can do it instantly from the Hotel Engine app or website — no need to waste time on the phone. Cancellations made outside of the hotel’s refund policy get automatically refunded in the form of Hotel Engine travel credit.

No questions asked

Unlike travel insurance and other similar policies, you don’t need a qualifying reason to cancel a reservation with Flex. Project timelines changed? Had a conflict come up? Traveler got sick? Doesn’t matter — you’ll get your funds back whatever the cause.


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