Privacy Policy

Hotel Engine, LLC (“Hotel Engine”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the personal data we collect regarding users of our website (“Site”), our mobile application (“App”), and the services we provide through the Site or the Apps (collectively, the “Services”). Any capitalized terms not defined herein are defined in our Terms of Use Agreement located at

Please read the Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. Please pay particular attention to the sections entitled “International Transfer” and “Your Rights.”

1. Who we are. For the purpose of applicable data protection legislation, the data controller of your personal data is Hotel Engine, LLC at 720 South Colorado Blvd., Suite 1050-S, Denver, CO 80246, USA. Our data protection officer may be contacted by emailing [email protected]

2. What is personal data? We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is defined in the European General Data Protection Regulation of 2018, and includes any information which, either alone or in combination with other information we hold about you, identifies you, including, for example, your name, postal address, email address and telephone number.

3. Why do we need your personal data? We need certain personal data in order to deliver the Services to you.

4. Your Consent. By registering with Hotel Engine or submitting personal data through our Services, you expressly consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy. We will process your personal data in accordance with applicable data protection and privacy laws. When you register with us, you are required to consent to our Privacy Policy. This consent provides us with a legal basis under applicable law to process your personal data. You maintain the right to withdraw such consent at any time.

5. Types of Information We Collect. We collect information from you in a variety of ways: when you interact with our Services, when you register, and when you use the Services.

(a) Registration.
Member Account. We may collect personal data from you, such as your first and last name, e-mail address, phone number, and password when you create a Member Account or otherwise register as a User of the Services.
Invitations from Administrators. If you are a User who has been invited to use the Services by an Administrator, your Administrator may provide us with your name and email address in order to facilitate such invitation.
(b) Location and Payment.
Precise Location. While the App is in use, it may collect your precise location through the use of GPS on your mobile device and possibly through other signals such as nearby wi-fi access points, or Bluetooth-enabled devices. We may use this information to, for example, determine whether there are Hotels near you.
Payment. When you choose to pay for a booking via the Services, we will collect all information necessary to complete the transaction, including your name, credit card information, and billing information. We use the PCI-compliant payment processor(s) Elavon and/or Stripe to process all payments we collect through the Services. Hotel Engine does not store your credit card details.
(c) Additional Voluntary Disclosures by You.
Contact Us. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
Other Collections. We may also collect personal data at other points in the Services that state that personal data is being collected.
(d) Automatic Data Collection.
IP Address. To make our Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may associate your IP address with your account and your other personal data.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Services, track users’ movements around the Site or the App, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or use the App again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to personal data