More Support, More Control, More Speed

Audrey Fairbrother
April 4, 2018
More Support, More Control, More Speed

Today we’re thrilled to announce three new features to help our customers manage travel. Here are some of the new improvements you’ll see the next time you login to Hotel Engine:

Introducing Live Chat

Our customers come first. We want to make sure you have an incredible experience each time you book with Hotel Engine.

In fact, many of our feature improvements come directly from customer feedback. So we want to be sure you always have a direct line to our team – whether it’s to ask a question, offer feedback, or just say ‘hello.’

That’s one reason we recently introduced Live Chat for Hotel Engine Members. When you login to your account dashboard, you’ll now see a small live chat window at the bottom right of your screen:

New Live Chat feature from Hotel Engine

You can use Live Chat during normal business hours to open a direct line to our Member Services team and get your questions answered more quickly.

If you have any questions or comments about this new feature, feel free to open a chat and let our team know. We’re here to help.

Approvals for Direct Billing

Companies that enable our Direct Bill option enjoy the benefit of consolidated, monthly invoices. We’ve spoken to many customers with Direct Bill who want more control over their company’s travel expenses.

If you’re a Direct Bill customer, you can now require approval for all bookings. When you enable this feature, your Hotel Engine admins can view all pending bookings from employees, then verify or cancel them. This allows you to closely monitor your business’s monthly expenses prior to your monthly invoice arriving.

Interested in trying our new approval feature? Reach out your Hotel Engine Account Executive or drop our Support team a live chat to get started.

Improved Search Speed + Maps

Another common bit of feedback we’ve heard from our customers over the past year: “search is too slow.” We tested it, and saw that you were right – search did seem to be taking too long.

The root of the problem came from our previous maps provider. So we recently implemented new maps, powered by Mapbox and OpenStreetMap. When you do a search, you’ll now notice that results (and maps) load much faster.

New Hotel Engine maps

Not only has speed improved, but the new maps also offer a Satellite view. This is super-useful for understanding nearby parking facilities and amenities before you book.

Hotel Engine maps satellite view

As a Hotel Engine member, these features are already available for your account. You can check them out now.

We’re always looking to improve your experience. If you have any problems or feedback for us, please drop us a note or a live chat.

Happy travels!

Audrey Fairbrother
Article written by
Audrey Fairbrother

Audrey Fairbrother is the Content and SEO Manager at Hotel Engine. She spends her days writing about all things business travel, researching topics that are important to Hotel Engine's audience and cultivating the company's brand voice.

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