Frequently asked questions

We’re thrilled you’re ready to start saving time and money on business lodging management! To register your business for a Hotel Engine account, click here to give us a little information about you and your company. Then, we’ll take it from there and get you set up! A Hotel Engine team member will follow up with you within one business day to confirm your new account.

In order to provide the deeply discounted rates we have from our hotel partners, Hotel Engine is a private, business-only platform. So, you must be a registered business to obtain an account. But, if your workplace registers as a member, they can invite you to join their account! 

We always want our members to have plenty of options when booking their lodging, and we currently have 200,000 hotel properties and counting available on our platform! Hotel Engine offers rooms at many major hotel chains, and we’re constantly adding new hotels to our corporate travel program.

Our goal is to allow you to earn points on every booking, but some hotel chains do not allow third-party bookings to keep points. We suggest calling the hotel to ask if they would accept your rewards number. In many cases, they will, but this depends on the hotel chain. 

With Hotel Engine, you can also enroll in HE Rewards and earn points for every dollar spent to use on future lodging booked through our platform! 

We don’t believe that getting great hotel rates should come at a price, so Hotel Engine is absolutely, 100%, completely free to use — no fees, no contracts, no minimums, no catch. Click here to learn more.

Yes, you absolutely can! We offer exclusive rates at hotels of all types — from budget-friendly inns and popular hotel brands to luxury retreats — in over 185 countries worldwide.

We offer our members a couple different ways to pay for their reservations — pay-as-you-go and Direct Bill. If you’re not enrolled in our Direct Bill program (approval required), you will need to pay for the hotel room upon booking. 

To learn more about enrolling in Direct Bill, please contact your Hotel Engine account manager directly or contact our Sales team at 720-999-9349. 

We always want to keep the booking process as simple and straightforward as possible for our members. So, Hotel Engine shows all known taxes and fees upon check-out for each reservation. 

Hotel Engine will not charge you for cancellations; however, request changes or cancellation and any associated fees are at the discretion of the individual hotel.  

Individual hotel policies are displayed during the booking process, and you can find the cancellation policy information in the “Important Information” section of your confirmation page. 

You can book and cancel refundable reservations at hotelengine.com or in the Hotel Engine mobile app without penalty as long as it’s within the hotel’s set cancellation period. To do this: 

  • Sign into Hotel Engine and click on the “Trips” tab. 
  • Open your “Upcoming” trips and select the reservation you wish to cancel.
  • Click the red “Cancel Reservation” button. 

If you want to try to cancel a non-refundable reservation, please contact our Member Experience team by calling us at 855-567-4683 or visiting our Contact Us page and clicking “I need support with my account. We will always do our best to get the best possible outcome for you. 

Room availability is constantly changing. So, to ensure you get what you need as quickly as possible, you cannot currently edit or add rooms to an existing reservation. If you need additional rooms, you can simply book a new reservation at the same hotel. 

We get it, plans change! If you need to modify an existing reservation, please contact our Member Experience team by calling us at 855-567-4683 or visiting our Contact Us page. We will always do our best to get the best possible outcome for you.

Our rates are based on double occupancy, and your hotel room is guaranteed to sleep up to two people. Additional guests may incur additional charges based on the hotel’s policies. 

If you wish to add more people to your reservation, we suggest calling the hotel directly to make sure you are within their policy guidelines. 

Our Member Experience team is here for you 24/7 to make sure your stay goes smoothly. If you have any issues with your reservation, please contact our team directly by calling us at 855-567-4683 or visiting our Contact Us page and clicking “I need support with my account.” 

If you need to contact us for another reason, please click here and let us know how we can help you! 

We like to keep our set-up process as quick and simple as possible! 

It takes less than 30 seconds to apply and one business day or less to be approved. Once you’re approved, you can start saving on hotels instantly and set up your entire travel program within 15 minutes. 

Setup time may vary a bit depending on the size of your organization and the number of restrictions you set up for users. 

If you forgot your password, you can go here, click “Forgot Password,” and enter your account email. We will then send you an email with instructions to reset your password. 

If you know your password but would simply like to change it, you can do so by logging in to your account. Click the button in the top-right corner with your initials and select “My Settings” from the drop-down menu. You can then change your password in the “Change Password” section of the “My Profile” tab.

We know that it’s important as a travel arranger to have transparency into your travelers’ itineraries and schedules. So, you will always receive an email confirmation of the traveler’s trip as long as the traveler has designated you as an arranger. The traveler will also receive the itinerary.

Chat with our Member Experience team 24/7

If you need help with something not listed on this page or need immediate assistance, you can contact our Member Experience team directly any time by calling us at 855-567-4683 or visiting our Contact Us page and selecting “I need support with my account.”